Dentsply

European Case Studies- examples of work by Weir-TSCS Ltd

Dentsply is the world’s largest dental products manufacturer, distributing in over 100 countries.

The Challenge

  • The world-wide supply chain was a source of continual customer service failure. Costs were 40% over the benchmark.
  • The European operation was experiencing over 30% service failures and an inability to locate stock leading to very low levels of customer satisfaction and increased costs.
  • Our project team were aware of a series of operational crises that were threatening the multitude of factory warehouses in Europe.

The Approach

  • We devised a European Supply Chain Strategy document to interface with the US production strategy and the worldwide sourcing strategy.
  • The model included a Transport Programme for the 3 European operations to reduce the 17 factory and local warehouses to 3 central stockholding points all with state of the art information and operational systems.
  • Outsourced and re-tendered all distribution requirements over 5 years.
  • The team also developed a customer service model to enable maximisation of benefits from the revised supply chain.

The Results