European Case Studies

Culligan felt that there was a need to get to grips with the cost and effectiveness of getting water to UK customers.

A study achieved all of objectives set by Culligan. Out-sourcing was eliminated completely, water and salt delivery as well as sanitisation service calls were fully integrated and the fleet balance was improved significantly.

UK CEO, Jon Wilkinson, said:

"The full year savings to us will be more than £300,000 and the study has brought us considerable improvements in service and in the conditions and job satisfaction to our drivers. We and they now regard them as primarily carrying out a customer service function.

We are now using routing and scheduling software and we have reached utilisation rates as high as 92% for our fleet - we now only hire in capacity to meet absolute peak demand".